Privacy Policy

Effective Date: April 8, 2025Last Updated: April 8, 2026

Privacy Policy

Process Physical Therapy and Riverdale and Manassas ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information provided through our website at https://www.processptandperformance.com and through your interactions with our clinic.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Identification InformationName, date of birth, address, phone number, and email address provided through our contact forms, scheduling tools, or intake processes.

Health and Clinical InformationInformation related to your physical therapy, performance training, or recovery services, collected in connection with the care and services we provide.

Website Usage InformationIP address, browser type, pages visited, and referring URLs collected automatically when you visit our website. This information is used for website security and performance purposes only.

Communication RecordsRecords of communications between you and our clinic, including emails, phone calls, and text messages related to your care.

2. How Information Is Used

We use the information we collect for the following purposes:

  • To schedule, coordinate, and deliver physical therapy, performance training, and recovery services
  • To communicate with you regarding appointments, follow-up care, billing, and administrative matters
  • To respond to your inquiries and requests
  • To maintain accurate and complete clinical and business records
  • To comply with applicable legal, regulatory, and professional obligations
  • To improve the safety, security, and functionality of our website

We do not use your personal information for marketing, advertising, or promotional purposes.

3. Text Messaging & Mobile Data Compliance

Opt-In

By checking the designated consent checkbox on our website contact or intake form, you agree to receive text messages from Process Physical Therapy and Performance Manassas. These messages are limited to care coordination purposes, including appointment reminders, scheduling updates, billing notices, and other administrative communications related to your care.

Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You may withdraw your consent to receive text messages at any time. Reply STOP to opt out. Reply HELP for help. After opting out, you will no longer receive SMS communications from us unless you provide consent again.

Message Frequency

Message frequency may vary based on your care schedule and administrative needs.

Carrier Disclaimer

Message and data rates may apply. Neither we nor your mobile carrier are liable for delayed or undelivered messages.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

4. Information Sharing

We respect the sensitivity of your personal and health-related information. We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

Service ProvidersWe may engage trusted third-party vendors (such as scheduling platforms, billing services, or electronic health record systems) who assist us in operating our practice. These vendors are bound by confidentiality agreements and are permitted to use your information only as necessary to perform services on our behalf.

Legal ComplianceWe may disclose information when required by law, court order, regulatory authority, or to protect the rights, safety, or property of our clinic, patients, or the public.

Healthcare OperationsWe handle health-related information in a manner consistent with applicable healthcare privacy laws. We do not make representations beyond the scope of our actual legal obligations, but we take the privacy of health information seriously and apply appropriate safeguards.

Mobile InformationMobile opt-in data and text messaging consent are never shared with third parties for marketing or any other purpose.

5. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal and clinical record-keeping obligations
  • Withdraw consent for communications, including text messages, at any time
  • File a complaint with a relevant regulatory authority if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in the Contact section below.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us directly if you have concerns about the security of your information.

Terms and Conditions of Use

7. Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website located at https://www.processptandperformance.com, operated by Process Physical Therapy and Performance Manassas. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the website.

8. Use Restrictions

You agree to use this website only for lawful purposes and in a manner consistent with these Terms. You may not:

  • Use the website in any way that violates applicable local, state, or federal law or regulation
  • Attempt to gain unauthorized access to any part of the website or its underlying systems
  • Transmit any harmful, offensive, or disruptive content through the website
  • Use automated tools, scripts, or bots to scrape, crawl, or extract data from the website without prior written consent
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and service descriptions, is the property of Process Physical Therapy and Performance Manassas or its content providers and is protected by applicable intellectual property laws.

You may view and print content from this website for your personal, non-commercial use only. No content may be reproduced, redistributed, or used for commercial purposes without our express written permission.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience and reference. We do not control, endorse, or assume responsibility for the content, privacy practices, or accuracy of any third-party websites. Visiting third-party links is at your own risk, and we encourage you to review the privacy policies of any external sites you visit.

11. Termination

We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine violates these Terms or is otherwise harmful to our clinic, patients, or third parties.

12. Governing Law

These Terms and this Privacy Policy are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Prince William County, Virginia.

13. Changes to This Policy and These Terms

We may update this Privacy Policy and these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

We encourage you to review this page periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or these Terms and Conditions, please contact us:

Process Physical Therapy and Performance Manassas

‍8302 Spruce St, Suite 101Manassas, VA 20111United States

6801 Kenilworth Ave Suite 201, Riverdale, MD 20737

Phone: (301) 531-5347Email: admin@processptandperformance.comWebsite: https://www.processptandperformance.com

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